Returns/Exchange Policy for Stock Wigs
In order for your return to qualify for credit, the wig MUST be in unaltered, in factory perfect condition (for sanitary reasons). See reqirements for retuns Below :
● No Lace or has been trimmed or cut from the unit.
● No Adhesives or tape have been applied to the unit.
● Hair has not been cut, trimmed washed, dyed, permed, curled, flat ironed, combed or finger combed.
● Returns must be in theoriginal condition and manufacturer's packaging with all packaging materials.
● No water or hair products (including shampoo, conditioners, hair spray, mousse, oils, etc.) have been applied to the unit.
● Returns and exchanges must be initiated by the buyer within 3 days from receiving of the item.
Returns/Exchange Policy for Custom Orders
Due to the nature of the item, ALL Sales are FINAL on custom lace wigs. Please take your measurements and select options very carefully. Our factory will make your custom wig according to your exact specifications. Please note, we are not responsible for improper measurements resulting in a wig that does not fit. We are also not responsible for variances in color caused by monitor settings or photographs. If you are looking for a very specific color, we strongly recommend purchasing the color swatch from us at $20. This small investment can save you hundreds of dollars worth of headaches.
Important Note
If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and will be mailed back at the sender's expense. Upon receipt of eligible returns, we will refund you.
All units must meet this strict criteria to qualify for a return and all returns will be inspected by our QC.. Please Note: Shuangyewig reserves the right to refuse ineligible returns. Ineligible returns will be returned at sender's expense.
And Shipping and Handling Fees are NOT REFUNDABLE.
Buyer is responsible for ALL return shipping costs including shipping, insurance and tracking.
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